Terms + Conditions
If you have any queries about ordering, about our products and services or would generally like
more information about Schneid Lighting & Furniture please get in touch.
HOW TO PAY
We accept online payment in a secure environment using the following
credit and debit cards: Visa, American Express, Master Card
Up to 5 kg: 6 €, up to 10 kg: 10 €, up to 20 kg: 20 €
Up to 5 kg: 15 €, up to 10 kg: 25 €, up to 20 kg: 35 €
Up to 5 kg: 25 €, up to 10 kg: 50 €, up to 20 kg: 70 €
The delivery status of your current orders can be tracked using the DHL number listed in the dispatch confirmation. So you can check the current status of your delivery at any time.
RETURNS AND REFUNDS
We hope that you are delighted with your order. However, if you are not completely satisfied you may return your purchase for an exchange or refund within 14 days of receiving it. Simply post the item back to us at the address listed on this page.
For more information please read our full Returns Policy
Please send returns or exchanges to:
Schneid Lighting & Furniture,
Einsiedelstraße 6, LMG Gelände,
23554 Lübeck, Germany
The following terms and conditions apply to all contracts the company Schneid concludes with consumers in the context of this online shop or otherwise in the way of distant sellings. Consumer is who concludes the contract for a purpose which cannot be classed with his commercial or an activity of independent character.
2. Conclusion of Contract
With your order you place a legally binding offer to us to conclude a contract with you. After the order the customer receives an automatically generated e-mail from us, which confirms the receipt of the order with us and gives you an account of the ordering details with this confirmation by e-mail to you or the delivery of the ordered product we can accept this offer. This confirmation doesn't represent any contract acceptance. Only by sending an order confirmation or by delivery of the product the contract is concluded.
At the order of products from our online shop the ordering process altogether contains 6 steps. At the first step, you select the desired products. At the second step, you enter your customer data including invoice address and, if necessary, a divergent delivery address. At the third step, you choose your desired method of payment. At the last step, you have the possibility of once again checking and correcting, if necessary, all details (e. g. name, address, method of payment, ordered articles) before you mail your order to us by clicking on “Sending order”.
3. Storage of the wording of the contract
We store the wording of your order. You can print this before sending the order to us by clicking the button “print” in the last step of your order. We send you an ordering confirmation as well as an order confirmation with all ordering data and our general terms and conditions to the e-mail address indicated by you.
4. Reservation of title
The delivered product remains in our property until the complete payment of all demands.
5. Prices, delivery costs, returning costs at withdrawal
The shipping costs are calculated according to weight. The minimum order value is 10 €.
6. Delivery terms
If not indicated differently at the offer, we take the product to the dispatch after in-payment within 5-7 working days. On delivery on invoice or payment by debit, please note that we take the product to dispatch within 5-7 working days after delivery of the order confirmation if not indicated differently at the offer.
7. Terms of payment
Possible methods of payment are Stripe, prepayment, by invoice, by direct debit payment or by cash on delivery. We reserve to exclude single modes of payment. In choice of the mode of payment prepayment we name the banking connection in the order confirmation. The invoice amount has to be transferred to our account within 10 working days. You can only exercise a right of retention if the claims result from the same contract relationship.
The warranty is based upon the legal regulations. If second-hand goods are subject of the sales contract and the buyer isn't consumer, the warranty is excluded. If the customer is consumer, the period of warranty is one year at the purchase of second-hand things.
9. Protection of data privacy
Data are imposed by us, saved and processed, in the context of the legal regulations at initiation, conclusion, carrying out and back carrying out of a sales contract.
At the visit of our internet offer the IP-address of your used PC, the date and the time, the browser type and the operating system of your PC as well as the sites looked at will be recorded. Inferences on person-related data are thus not possible for us and not intended either.
The person-related data you e. g. inform us at an order or by e-mail (e. g. your name and your contact data) will only be used for the correspondence with you and for the purpose to which you have provided us with the data. We only pass your data on to the mail order business engaged to do the delivery as far as this is necessary for the delivery of the goods. For the carrying out of payments, we pass your payment data on to the credit institution engaged to do the payment.
We assure that we don't pass your person-related data on to third parties unless we are committed to do it legally or unless you have expressly agreed. If we take up services of third parties for the execution and carrying out of manufacturing processes, the regulations of the Federal Data Protection Law will be adhered to.
Duration of the storage: Person-related data which we have been informed of by our website are saved only until the purpose for which they were entrusted to us is filled. If trade and retention times relating to taxation law have to be taken into account, the duration of the storage of particular data can be up to 10 years.
Your rights: If you disagree to the storage of your personal data or should the data be incorrect, we arrange upon a corresponding instruction the deletion, correction or inhibition of your data within the scope of the legal regulations. On request you receive free of charge information about all person-related data we have saved about you. In case of questions on the elevation, processing or use of your person-related data, for information, correction, inhibition or deletion of data please contact: Schneid, Beckergrube 79, 23552 Lübeck, 0451/808 501 23, firstname.lastname@example.org
10. Applicable law and place of jurisdiction
Exclusively German law is valid. This choice of law is only valid for a consumer in case no mandatory legal regulations of the state in which he has his place of residence or ordinary stay are limited. As far as the customer isn't consumer, Lübeck / Germany is agreed on as a place of jurisdiction.
Instructions regarding revocation rights
Right of withdrawal
You can cancel your contractual acceptance within 14 days without notice, in text form (e.g., fax, letter, e-mail) or - if you relinquish the item before the deadline - by return of the item. The deadline shall commence following receipt of this notification in text form, but not prior to conclusion of the agreement or before you have been provided with a contractual instrument, your written application or a copy of the contractual instrument or the application and also not prior to performance of our duties of disclosure pursuant to Article 246 §2 in conjunction with §1 (1) and (2) of the Introductory Act to the German Civil Code (EGBGB) as well as our obligations pursuant to § 312g (1) 1 German Civil Code. Timely sending of the revocation shall suffice to meet the revocation deadline.
Revocation must be sent to Schneid, Einsiedelstraße 6 / Alte Lehrwerkstatt, 23554 Lübeck
Consequences of revocation:
In the case of an effective revocation, the mutually received benefits are to be returned and if so derived profits are to be returned. In case you are unable to reimburse us either in total or partially for services received, you are required to offer a compensation of equal value. This does not apply when the usage or deterioration is the result of a usage that exceeds the examination of the product’s correctness and its functionality. "Examination of the product’s correctness and its functionality " means the checking and testing of the particular product like it would be possible and common in a shop. Any merchandise eligible for shipping will be returned at our risk. You will have to bear the returning costs, if the delivered product is equal to the ordered product and if the purchase price does not exceed 40 € or if, in case of a higher price, at the time of the revocal you have not fulfilled your service in return or a partial performance that has been agreed upon by contract. Otherwise, the return shipment is exempt from charges. Merchandise not eligible for shipping will be picked up at yours. Duties for the compensation of payments must be fulfilled within 30 days. This period begins for you with the withdrawal from contract or sending of the merchandise, for us with the reception of it.
Exceptions to Withdrawal from Contract:
The right of cancellation shall not exist for distance selling contracts for the delivery of merchandise which is manufactured according to customer's specifications, for consignments of audio or video recordings or of software if the delivered data medium has been unsealed by the customer, for the supply of newspapers, periodicals and magazines
Please note that the customer has no right to withdraw from the contract in case of deliveries outside of the European Union.